Terms and Conditions for Man With Van Hampstead

These Terms and Conditions apply to all bookings made with Man With Van Hampstead and set out the basis on which removals, transport, lifting, loading, unloading, collection, delivery and related services are provided. By requesting a quote, confirming a booking, or allowing our team to begin work, you agree to these terms. They are intended to create clarity for both the customer and the service provider, and they should be read carefully before any service is scheduled. In these terms, references to “we”, “us” and “our” mean the business operating under the name Man With Van Hampstead, and references to “you” or “the customer” mean the person, business or organisation booking the service.

We provide moving and transport services on a pre-agreed basis, which may include single-item moves, part-load transport, furniture handling, packing support, loading and unloading, and other related work arranged at the time of booking. All services are subject to availability, vehicle suitability, access conditions, lawful carriage requirements and the accuracy of information provided by the customer. Man With Van Hampstead reserves the right to decline or pause any job where the scope differs materially from the booking details, where the load is unsafe, or where carrying out the service would breach legal or operational requirements.

These terms are designed for general consumer and business use in the United Kingdom. They do not affect your statutory rights where those rights apply. Nothing in these Terms and Conditions limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Booking process begins when you provide the information needed for us to assess the work, such as the type and volume of items, collection and delivery addresses, access details, preferred dates and times, parking restrictions, stairs, lifts, and any special handling requirements. Quotes are based on the details supplied at the time of enquiry. If those details change, the quote may be revised. A quote is not a fixed commitment until accepted and confirmed by us, and in some cases a booking may be subject to a minimum charge, waiting time, congestion, tolls, parking fees or additional labour if required by the actual circumstances of the job.

When a booking is accepted, we will confirm the agreed service, date, estimated duration and any pricing basis, such as fixed price or hourly rate. It is your responsibility to check the confirmation carefully and notify us promptly if anything is incorrect. A booking is only secured once we have confirmed acceptance and, where requested, received any deposit or prepayment. We may require proof of identity, proof of address, ownership evidence, or authorisation to move items if appropriate. If you book on behalf of another person or company, you confirm that you have authority to agree to these terms on their behalf.

Any instructions given after booking, including changes to destination, access route, item list or timing, must be agreed by us in advance. We will use reasonable efforts to accommodate changes, but we cannot guarantee that every amendment will be possible. Where changes affect the time, labour, vehicle type, permits or materials required, we may adjust the price accordingly. Man With Van Hampstead may also refuse to handle items that are dangerous, prohibited, improperly packed, or not disclosed at the time of booking.

Payments must be made in accordance with the payment terms agreed at booking. Unless otherwise stated, payment is due on completion of the service on the same day, though we may request advance payment, a deposit, or staged payment for larger or repeat bookings. We accept only the payment methods we have agreed with you in advance. If payment is due after completion, it must be made without set-off, deduction or withholding unless required by law.

Our charges may include labour, vehicle time, mileage, waiting time, congestion or parking-related costs, access delays, packing materials, specialist handling, and disposal or recycling charges where applicable. Any estimates are based on the information provided and may change if the job takes longer, uses additional resources, or involves circumstances not reasonably foreseeable at the time of quotation. If the actual work exceeds the original scope, we are entitled to charge for the extra time or resources used. We will apply reasonable judgement and communicate changes where practical.

If payment is not received when due, we may charge interest on overdue sums at the statutory rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise at a reasonable rate permitted by law. We may also suspend further work, retain goods to the extent permitted by law, or recover reasonable costs incurred in pursuing unpaid invoices. Title to any goods sold to you remains with the seller only where a separate sale contract states otherwise; these terms relate to transport services only and do not transfer ownership of items handled on your behalf.

Cancellations and rescheduling are permitted subject to the notice you give us and any costs already incurred. If you need to cancel or move a booking, you should notify us as soon as possible. Where a deposit has been paid, it may be non-refundable if we have already reserved time, allocated staff, or incurred preparation costs, unless otherwise agreed in writing. For larger jobs or time-sensitive bookings, we may apply a sliding cancellation charge based on the notice period and any unavoidable expenses.

If you cancel with short notice, fail to provide access, are not present when required, or the job cannot proceed because items are not ready, incorrectly described or unavailable, you may still be charged in full or in part for the time reserved and costs incurred. If we need to cancel or reschedule due to vehicle failure, staff illness, severe weather, unsafe conditions or other matters beyond our reasonable control, we will aim to notify you promptly and offer an alternative date or a refund of any prepaid amount for the cancelled portion of the service. No compensation will be payable for indirect loss caused by a reasonable rescheduling outside our control.

Where a booking is time-based, arrival times are estimates only unless we have expressly agreed a fixed time window. Traffic, parking, road closures, weather and other operational factors may affect timing. We will take reasonable steps to keep you informed, but we are not liable for delay caused by factors outside our control, provided we have acted with reasonable care and skill in performing the service.

Liability is limited to loss or damage caused directly by our negligence or breach of contract while providing the agreed service. We will use reasonable care and skill when handling items, loading vehicles and transporting goods. However, we are not responsible for pre-existing damage, items that are fragile or unstable due to their condition, or damage caused by inadequate packing, incorrect labelling, or failure to disclose special handling needs. It is your responsibility to ensure items are suitably packed unless packing forms part of the agreed service.

Unless otherwise agreed in writing, we are not responsible for dismantling or reassembling items, disconnecting appliances, removing fixtures, or carrying goods through areas that are unsafe or inaccessible. Where we assist with such tasks, you accept that some wear, movement or minor surface marking can occur during ordinary handling. You must tell us about low ceilings, narrow stairs, weak floors, restricted access, security requirements, or items requiring two-person or specialist handling before the job starts.

Our liability for loss or damage to goods is limited to the lesser of the repair or replacement cost of the affected item and any liability cap stated in the booking confirmation, except where such a limit is prohibited by law. We are not liable for indirect, special or consequential loss, including loss of profits, loss of business, loss of goodwill, missed appointments, or loss arising from delay, unless the law says otherwise. Nothing in these terms limits any rights you may have under mandatory consumer legislation where applicable.

Waste regulations apply where the service includes disposal, clearances, removal of unwanted items or transportation of materials destined for recycling or authorised treatment. We only handle waste in compliance with applicable UK law, including the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any local authority or licensing requirements relevant to the service. We will not knowingly transport, dump, or dispose of waste unlawfully. If waste is collected, it must be described accurately so that the correct handling method, transfer documentation and disposal route can be arranged.

You confirm that any waste presented for collection is lawful to move and does not include hazardous materials unless we have expressly agreed to handle such materials and are legally permitted to do so. You must inform us in advance if the waste includes paint, chemicals, batteries, electrical items, fridges, mattresses, building rubble, asbestos, clinical waste, pressurised containers or any other regulated item. If prohibited or undeclared waste is discovered, we may refuse the load, charge for the wasted attendance, or require you to arrange lawful removal at your expense.

Where we arrange disposal or recycling, ownership of the waste is transferred only for the purpose of lawful handling and treatment. You remain responsible for the accuracy of descriptions supplied and for any fines, penalties or enforcement action resulting from false, incomplete or misleading information. If we are asked to remove items from a property, you confirm that you have authority from the owner, tenant, managing agent or relevant party to arrange removal. We may request that you separate reusable items from waste or place items in an accessible location if required for lawful collection.

Customer responsibilities include ensuring that all items are available at the agreed address and that access is safe, legal and suitable for the booked vehicle and team. You must obtain any permits, building permissions, loading bay approvals or access arrangements unless we have expressly agreed to do so. You are responsible for protecting floors, walls, fixtures and vulnerable surfaces unless floor protection or similar measures are included in the service. You must also ensure that any pets, children or third parties are kept out of the working area to reduce risk of injury or delay.

You warrant that you have the right to move the items booked, that no item is stolen, counterfeit, unlawfully held or subject to restriction, and that no item contains hidden contents that could create risk. If we suspect that items are unsafe, unlawful or materially different from what was booked, we may stop work immediately. If a job is interrupted for reasons attributable to inaccurate information or a breach of these terms, we may charge for time already spent and any reasonable costs incurred.

Insurance and claims should be reported as soon as reasonably possible after discovery of any alleged loss or damage. You must give us a fair opportunity to inspect the issue and, where relevant, retain the item and packaging. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any entitlement to compensation, to the extent permitted by law. If a claim is accepted, we may choose to repair, replace or compensate based on the circumstances and available evidence.

Force majeure means that we are not liable for any delay, failure or interruption caused by events beyond our reasonable control, including extreme weather, accidents, road closures, strikes, industrial disputes, acts of government, fire, flood, power failure, public health restrictions, or other emergency conditions. If such an event occurs, we may suspend the service, change the schedule or cancel the booking without liability for indirect loss. We will act reasonably and try to resume performance as soon as practicable.

Variation of terms may occur from time to time. We may update these Terms and Conditions to reflect changes in law, business practices or service scope. The version in force on the date of your booking will normally apply to that booking unless a change is required by law or agreed otherwise. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in full force. No failure by us to enforce a right shall be treated as a waiver of that right.

Governing law and jurisdiction: these Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By booking Man With Van Hampstead, you acknowledge that you have read, understood and accepted these terms as the basis of the service agreement.